FAQ

The Ins And Outs of How We Do Business

When do I pay for my cleaning services? How does scheduling work?

Once you approve your estimate, payment must be settled before appointment scheduling. Payment is due at least 48 hours before requested appointment date.
What if I am not satisfied with my cleaning?

Your satisfaction is very important to us. We offer a 24 hour satisfaction guarentee. If for any reason you are not satisfied with your cleaning, just give us a call within 24 hours and we will return to re-clean the area your are dissatisfied with at no extra cost to you.
Do you furnish all the cleaning supplies?

Yes. We furnish all the cleaning products and all the equipment needed to clean your property free of charge.
Why is my First-Time cleaning priced higher?

We begin your service with an initial “detailed cleaning” of your home. This first clean is similar to a ‘deep cleaning’. There is a variety of first time tasks performed during this clean that requires extra time and effort. There is a big difference between “old dirt” and “new dirt”. It is not uncommon for us to spend two to four times longer at an initial clean than we will spend at your regular, recurring clean.
Things We Do Not Clean/Do

• We cannot move or lift furniture, but we will try to reach any visible places either by hand or with an extension duster. Cleaners are not allowed to step higher than a 2 step stepstool. • Some homes have at least one ceiling fan that we cannot reach by hand. We do offer ceiling fan cleaning as part of our window cleaning services as long as we can reach it. • Please allow for some dust resettlement after we leave; we try to limit the dust in the air but cannot prevent this entirely. • We do not provide laundry services. •We do not remove/clean window screens or •We do not remove animal waste & litter boxes
What should I do to Prepare for my service?

Have all personal/sentimental items put away. Please be sure to remove all obstructions from your service area.
What if my service falls on a holiday?

We will contact you approximately two weeks before a holiday to arrange for an alternate day. The holidays we observe are New Years Eve, New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We Accept:

Cash
Debit/Credit Card
Personal/Business Checks

Pricing

The cost will depend on how large your service area is, how often you need cleaning and the amount of cleaning required, We are able yo give you a quote after a free walk-through where we can get a visual understandong of what needs to be

Cancellation Policy

If you anticipate needing to change your appointment time, We require a minimum of 24 hours in advance. We'll move your visit to another time and or date more convenient for you or cancel the appointment all together. If you do not cancel with 24 hours in advance, you will forfeit 50% of your deposit.