FAQ

Have all personal/sentimental items put away. Please be sure to remove all obstructions from your service area.

We begin your service with an initial “detailed cleaning” of your home. This first clean is similar to a ‘deep cleaning’. There is a variety of first time tasks performed during this clean that requires extra time and effort. There is a big difference between “old dirt” and “new dirt”. It is not uncommon for us to spend two to four times longer at an initial clean than we will spend at your regular, recurring clean.

Once you approve your estimate, payment must be settled before appointment scheduling. Payment is due at least 48 hours before requested appointment date.

We will contact you approximately two weeks before a holiday to arrange for an alternate day. The holidays we observe are New Years Eve, New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

Yes. We furnish all the cleaning products and all the equipment needed to clean your property free of charge.

• We cannot move or lift furniture, but we will try to reach any visible places either by hand or with an extension duster. Cleaners are not allowed to step higher than a 2 step stepstool.

• Some homes have at least one ceiling fan that we cannot reach by hand. We do offer ceiling fan cleaning as part of our window cleaning services as long as we can reach it.

• Please allow for some dust resettlement after we leave; we try to limit the dust in the air but cannot prevent this entirely.

• We do not provide laundry services.

•We do not remove/clean window screens or

•We do not remove animal waste & litter boxes

Your satisfaction is very important to us. We offer a 24 hour satisfaction guarentee. If for any reason you are not satisfied with your cleaning, just give us a call within 24 hours and we will return to re-clean the area your are dissatisfied with at no extra cost to you.